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Welcome to www.mepemart.com (“Site”). The owner and operator of the Site is MEP Emart Technologies LLC, a limited liability company registered in Sharjah Media City, Under Government of Sharjah Free Zone Authority, United Arab Emirates (“UAE”) under license number 2111694.01, with its office located at 10, Level 1, Sharjah Media City, Sharjah, UAE (referred as “MEP Emart” “we”, “our” or “us”).
MEP Emart or Platform”, “Service's” or “System” shall mean web-based software platform offered to “user” or “superuser” or “Sub user” or “Vendor” by MEP Emart and the underlying servers and software used to provide it hereinafter referred as “MEP Emart” or “Company” or “Product” or “Platform” or “us”
“Account” shall mean an account or Vendor with MEP Emart to use the platform on subscription basis. Referred as “user” or “superuser” or “Sub user” or “Vendor” “or “Account “or “Vendor” or “You” or “Yours”
“Agreement” or “Terms” shall mean these Terms of Service including any annexes thereto which form an integral part thereof and which in their totality govern “user” or “superuser” or “Sub user” or “Vendor” relationship with MEP Emart.
“Sites” refers to each MEP Emart online store or the services offered on those sites in addition to any sub-pages that are integrated within them.
“Data” means product and associated information uploaded by a “user” or “superuser” or “Sub user” or “Vendor” to the User Panel Platform.
“Subscription” means the right to access the system within the subscribed period.
“Subscription Plan” shall mean one of the different subscription packages through which “user” or “superuser” or “Sub user” or “Vendor” can use the services. The fees and objectives for each subscription Plan are set forth on the MEP Emart sites or provided in an order form that may differ from those on the Sites.
“Subscription Fee” means the amount paid as Subscription.
“Subscription Term” means the period for which subscription to the Services shall be made available to “user” or “superuser” or “Sub user” or “Vendor” by MEP Emart.
“Maximum “user” means the maximum number of ‘“user” or “superuser” or “Sub user” or “Vendor”’ permitted as per the Subscription plan.
“user” or “superuser” or “Sub user” or “Vendor” means who accesses the platform, you or your employees, your representatives or your agents who are assigned authorized to login and use your workspace and operate.
“Third-Party Platforms or Provider” means products and professional services provided by third parties which inter-operates with or are used in connection with the Services.
“Deliverable” – means any software, service, documentation, or other materials, expressly required to be delivered to the “user” or “superuser” or “Sub user” or “Vendor” in accordance with the Subscription Plan or order Form.
This Terms of Services Agreement (this “Agreement”) contains the terms under which MEP Emart provides products to “user” or “superuser” or “Sub user” or “Vendor” and describes how the product may be accessed and used. “user” or “superuser” or “Sub user” or “Vendor” must agree to all terms and conditions contained in this agreement and expressly referenced in this agreement before using the product even in the trial period.
If a “user” or “superuser” or “Sub user” or “Vendor” chooses the MEP Emart platform, on behalf of an entity or other organization, the “user” or “Sub user” or “Vendor” agrees to these Terms on behalf of that entity or organization and the Owner represents such authority. ““user” or “superuser” or “Sub user” or “Vendor”, “Vendor” or and “Owner” or “You” & “Your”, will refer to that entity or organization legally licensed to operate such activity only.
When ““user” or “superuser” or “Sub user” or “Vendor”” subscribes to MEP emart or accesses the Platform, the “user” or “superuser” or “Sub user” or “Vendor” agrees to be bound by these Terms and applicable laws, rules, and regulations. “user” or “superuser” or “Sub user” or “Vendor” may be asked to click “I accept” or sign or “agree” at the appropriate place prior to “user” or “superuser” or “Sub user” or “Vendor” access to our product. At such times, if the “user” or “superuser” or “Sub user” or “Vendor” does not click “I accept”, the “user” or “superuser” or “Sub user” or “Vendor” may not be able to access our platform.
MEP Emart customers are referred as “Vendor” or ““user” or “superuser” or “Sub user” or “Vendor” business entities operating in UAE and it is mandatory as per law, “Vendor” shall have company with appropriate license for the activity and other legal requisites like VAT, NOC for practicing e-activity from TRDA and other registrations as prescribed in UAE law.
All third-party service providers of MEP Emart are not our partners, agents, or employees; their terms and conditions shall directly bind between “user” or “Vendor” and such third-party service providers, and we assume no liability or responsibility on any breach by either party.
“user” or “superuser” or “Sub user” or “Vendor” shall bear provided with adequate privacy to any interactions / communication / negotiations between you and your customers, your purchaser, or your end user, MEP Emart, we in any point of the transactions way do not collaborate or associate with any of our subscribers or / customers/ end user, and we assume no liability or responsibility directly or indirectly.
MEP Emart is a multi-vendor and multi store marketplace in which “Vendor” sell their products or services on their own domain, which has been mapped with vendor specific online store, which has been made using MEP Emart web-based software.
MEP Emart web-based application includes an e-commerce platform that allows “user” or “superuser” or “sub user” or “Vendor” to sell products online on his own domain & integrated with third party services.
MEP emart Web based platform as service provides which help “Vendor” to have a theme based CMS e-commerce website, backend in default design, front end with “ “Vendor” specific logo, color scheme & product customization, banner, brand, CMS page, social media icon, customer dashboard (English language only) and third party extension added like Odoo community ERP, Stripe, Time Express, AWS, Tawk.to, Google Analytics or Tag Manager, SMS global,
However, it is important that Vendor will use some pre-defined settings or third party services like payment gateway (as recommended by MEP Emart).
1.13.1 Manage Attribute
You can manage Product attributes like add, Edit and delete product attributes
2.2 Any use by “user” or “superuser” or “Sub user” or “Vendor” of Third-Party Services offered
through the Service, is entirely at “user” or “superuser” or “Sub user” or “Vendor’s own discretion and it is the “user” or “superuser” or “Sub user” or “Vendor’s responsibility to read the terms and conditions and/or privacy policies applicable to such Third-Party Services before using them. In some instances, MEP Emart may receive a revenue share from Third Party Providers that MEP Emart recommends to you or that “user” or “superuser” or “Sub user” or “Vendor” otherwise engage through “user” use of the Services.
2.3. We do not provide any warranties or make representations to you with respect to Third Party Services. you acknowledge that MEP Emart has no control over Third Party Services and will not be responsible or liable to “user” or “superuser” or “Sub user” or “Vendor” or anyone else for such Third-Party Services. The availability of Third-Party Services on MEP Emart’s Software or Marketplace, or the integration or enabling of such Third-Party Services with the Services does not constitute or imply an endorsement, authorization, sponsorship, or affiliation by or with MEP Emart. MEP Emart does not guarantee the availability of Third-Party Services and “user” or “superuser” or “Sub user” or “Vendor” acknowledge that MEP Emart may disable access to any Third-Party Services at any time in its sole discretion and without notice. MEP Emart is not responsible or liable to anyone for discontinuation or suspension of access to, or disablement of, any Third-Party Service. Tax calculators should be used for reference only and not as a substitute for independent tax advice, when assessing the correct tax rates, “user” or “superuser” or “Sub user” or “Vendor” should charge to “user” or “superuser” or “Sub user” or “Vendor” customers.
2.4 If “user” or “superuser” or “Sub user” or “Vendor” enable a Third-Party Service for use with the Services, you grant permission to allow the applicable Third-Party Provider to access your data and other Materials and to take any other actions as required for the interoperation of the Third-Party Service with the Services, and any exchange of data or other Materials or other interaction between you and the Third-Party Provider is solely between “user” or “superuser” or “Sub user” or “Vendor” and such Third-Party Provider. MEP Emart is not responsible for any disclosure, modification, or deletion of “user” or “superuser” or “Sub user” or “Vendor” data or other Materials, or for any corresponding losses or damages you may suffer, because of access by a Third-Party Service or a Third-Party Provider to your data or other Materials.
2.5. The relationship between “user” or “superuser” or “Sub user” or “Vendor” and any Third-Party Provider is strictly between you and such Third-Party Provider, and MEP Emart is not obligated to intervene in any dispute arising between you and a Third-Party Provider.
Under no circumstances will MEP Emart be liable for any direct, indirect, incidental, special, consequential, punitive, extraordinary, exemplary, or other damages whatsoever, that result from any Third-Party Services or “user” or “superuser” or “Sub user” or “Vendor” contractual relationship with any Third-Party Provider.
2.6. You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, MEP Emart partners, officers, directors, agents, employees, and suppliers harmless from any claim or demand, including arising out of “user” or “superuser” or “Sub user” or “Vendor” use of a Third-Party Service your relationship with a Third-Party Provider.
Currently Recommended Third party providers are Stripe, Google, Tawk.to, Time Express, SMS Global, Odoo open source for ERP configuration, other third party providers will be added based on product enhancement product plan, you will be notified well in advance with such upgradation.
Please find below Time Express Shipping Rates for MEP Emart Vendor (within UAE)
To calculate the correct pricing, make sure the “user” or “superuser” or “Sub user” or “Vendor” provides the correct weight and dimensions of the product in the “user” or “superuser” or “Sub user” or “Vendor” online store.
0-5Kg – AED 19.89, Additional Per Kg up to 100Kg – AED 2.21/-, 101-500Kg – AED 359.13,
501-2000KG – AED 552.5, 2001-5000KG – AED 828.75,
How Stripe Connect collect works: -
Stripe Fee or application fee applicable on each transaction, which will be deducted from net purchased account and balance will be released to your account,
To Know what is Net Transaction, please look into the offer given by MEP Emart, example if Transaction fee quoted is 2.9%+ AED 1+ VAT, So if customer purchase a AED 100/- from your online store then deducted transaction fee will be AED 4.095 ( AED 2.9 as 2.9% + AED 1 + AED 0.195 as VAT) So net amount released to your account will be AED. 95.90/-.
For any pricing or transaction fee related issue, you may contact your account manager or reach to MEP Emart directly however for any issue related with payment, you may contact stripe directly,
Stripe will be provide you with stripe connect dashboard, from dashboard you can track, manage all payment and account receivables, generate payment code,
Mostly It takes upto 7 days from date of transaction to reflect the amount in your bank account, however for detailed clarification, please reach out to stripe directly,
However, you may request any other payment gateway integration, but in such a case payment gateway setting, backend coding, and integration are outside the scope of the contract and considered additional work not included in the quote.
Note 1: This limit of liability can be satisfied by any combination of primary and excess (umbrella) liability insurance.
We reserve the right to introduce new Services and update or withdraw any of the Services including from third parties, in our sole discretion, and we will not be liable to “user” or “superuser” or “Sub user” or “Vendor” for exercising this discretion.
Type of Fees: -
If a payment is not successfully authorized due to expiration, insufficient funds, or otherwise, payment needs to be settled within one week else we may suspend or terminate your subscription until applicable changes have occurred.
You may upgrade or downgrade your plan subscription plan like adding more product quote or user quota, you will be provided a quote based on new request and based on successful payment your subscription plan will be upgraded or downgraded.
We may share your information in the following situations:
14.1. To access and use the Services, users must register for a MEP Emart account (“Account”). To complete your Account registration, the user must provide us with a full legal name, business address, phone number, a valid official email address, and any other information indicated as required. MEP Emart may reject your application for an Account, or cancel an existing Account, for any reason, at our sole discretion.
14.2. Users must be the older of: (i) 18 years, or (ii) at least the age of majority in the jurisdiction where the user resides and from which user uses the Services to open an Account.
14.3. You confirm that users are receiving any Services provided by MEP Emart for the purposes of carrying on a business activity and not for any personal, household or family purpose.
14.4. You acknowledge that MEP Emart will use the email address user provided on opening an Account or as updated by user from time to time as the primary method for communication with user (“Primary Email Address”). Users must monitor the Primary Email Address user provides to MEP Emart and your Primary Email Address must be capable of both sending and receiving messages. Your email communications with MEP Emart can only be authenticated if they come from your Primary Email Address.
14.5. You are responsible for keeping your password secure. MEP Emart cannot and will not be liable for any loss or damage from your failure to maintain the security of your Account and password.
14.6. Technical support in respect of the Services is only provided to MEP Emart Users.
14.7. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Product.
14.8. You agree not to work around, bypass, or circumvent any of the technical limitations of the Services, use any tool to enable features or functionalities that are otherwise disabled in the Services, or decompile, disassemble, or otherwise reverse engineer the Services.
14.9. You agree not to access the Services or monitor any material or information from the Services using any robot, spider, scraper, or other automated means.
14.10 You understand that your Materials may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. “Materials” means Your Trademarks, copyright content, any products or services user sell through the Services (including description and price), and any photos, images, videos, graphics, written content, audio files, code, information, or other data provided or made available by user or your affiliates to MEP Emart or its affiliates.
If a user is signing up for the Services on behalf of your employer, your employer will be the Store Owner. If you are signing up for the Services on behalf of your employer, then you must use your employer-issued email address and you represent and warrant that you have the authority to bind your employer to our Terms of Service.
You acknowledge and agree that any contract of sale made through the Services is directly between you and your customer. you are the seller. You are responsible for the creation and operation of your online Store, your Materials, the goods, and services that users may sell through the online platform, and all aspects of the transactions between you and your customer(s). This includes, but is not limited to, authorizing the charge to the customer in respect of the customer’s purchase, refunds, returns, fulfilling any sales or customer service, fraudulent transactions, required legal disclosures, regulatory compliance, alleged or actual violation of applicable laws (including but not limited to consumer protection laws in any jurisdiction where user offer products or services for sale), or your breach of these Terms of Service. You represent and warrant that your online store, your materials and the goods and services you sell through MEP Emart will be true, accurate, and complete, and will not violate any applicable laws, regulations, or rights of third parties.
You are solely responsible for the goods or services that you may sell through the online store (including description, price, fees, tax that users calculate, defects, required legal disclosures, regulatory compliance, offers or promotional content), including compliance with any applicable laws or regulations.
You may not use the MEP Emart Services for any illegal or unauthorized purpose nor may the user, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws), the laws applicable to users in UAE jurisdiction. User will comply with all applicable laws, rules and regulations (including but not limited to obtaining and complying with the requirements of any license or permit that may be necessary to operate your store or that may be held by user) in your use of the Service and your performance of obligations under the Terms of Service. And users hereby warrant that user accounts are validly formed and existing under the laws of UAE jurisdiction of formation, with good standing that users have full power and authority to enter these Terms and Conditions.
Embargoes. Products, services, technology, materials, tools, and technical data delivered by or to MEP Emart may be subject to USA export controls or the trade laws. You agree to comply with all USA export law and will not use or provide Products, services, technology, materials, tools, and technical data, directly or indirectly sell, ship or arrange for transfer of any Products services, into countries subject to trade embargoes.
Compliance with Laws. Users must always use the Product in compliance with, and only as permitted by, applicable by respective authority of UAE as well USA.
When using or accessing the Services, user agree that user will not:
1. Product, list or upload in any manner any information which is blasphemous, defamatory, obscene, libelous, invasive of another's privacy, discriminatory as per UAE law, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever.
2. Product, list or upload product or items in inappropriate or prohibited categories or areas on our Platform, including:
3. Product or items that may be considered culturally or religiously offensive in any way.
4. Product or items which may not follow general local law, Islamic law, rules, morals, values, ethics, and traditions.
5. Products or items that may threaten national security.
6. Product or items which may constitute or be considered to promote gambling.
7. Securities, including shares, bonds, debentures, or any other financial instruments or assets of any description.
8. Living or dead creatures and/or the whole or any part of any animal which has been kept or preserved by any means whether artificial or natural.
9. Weapons of any description.
10.Liquor, tobacco products, drugs, psychotropic substances, narcotics, intoxicants of any description and medicines.
11.Items that to your knowledge are defective, fake, damaged, false, or misleading or that may through normal use harm another Site user’s interest or health.
12. Non-transferable vouchers; and
13. Post items the user does not have a right to link to or include.
14. Post counterfeit or stolen items.
15. Breach or circumvent any laws, third party rights or our systems, policies, or determinations of your account status.
16. Use our Services if users no longer fulfill the eligibility criteria or are not able to form legally binding contracts or are temporarily or indefinitely suspended from using our Services.
17. Fail to deliver items sold by the user (if applicable), unless the user has a valid reason as set out in any of our policies.
18. Use contact information provided to users during a transaction on the Site to solicit additional sales offline or on another website.
19. Interfere with any other user’s listings.
20. Take any action that may undermine the Platform’s feedback and ratings systems.
21. Post false, inaccurate, misleading, deceptive, defamatory, or similar product.
22. Transfer your account to another party without our prior written consent.
23. Distribute or post spam, unsolicited or bulk electronic communications or similar.
24. Distribute viruses or any other technologies that may harm our Services or the interests or property of other users.
26. The copyright, trademark, patent, publicity, moral, database, and/or other intellectual property rights (collectively, "Intellectual Property Rights”) that belong to or are licensed to us; or
27. Any Intellectual Property Rights that belong to third parties.
28.Harvest or otherwise collect information about users without their consent; or circumvent any technical measures we use to provide the Services.
User agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, MEP Emart partners, officers, directors, agents, employees, and suppliers harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of
(a) your breach of these Terms of Service or the documents it incorporates by reference
(b) or your violation of any law or the rights of a third party; or
(c) any aspect of the transaction between user and your Customer,
including but not limited to refunds, fraudulent transactions, alleged or actual violation of applicable laws (including but not limited to UAE consumer protection laws), or your breach of the Terms of Service.